Reference

How wild33 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account securely and process your transactions through Touch 'n Go eWallet, Boost, and GrabPay.

Account data kept secureLocal e-wallet transactions coveredYour rights, clearly statedData never sold to third partiesContact us to request changes
wild33 How wild33 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect What You Share With Us

Data security at wild33 is built around the same account flow you use every day — from logging in on your phone to cashing out via your preferred e-wallet. Every step that touches your personal data has a control in place. Here is how each area works in practice.

Account Security

Your account is protected with encrypted credentials and session controls. Unusual login attempts trigger a verification step before access is granted, keeping your account wallet safe.

Cookie Controls

We use session cookies to maintain your login state across mobile and browser. You can manage cookie preferences in your device browser settings at any time without losing your account data.

Data Retention

We keep your data only as long as your account is active or as required for transaction records. Once an account is closed and the retention period expires, your personal data is removed from our systems.

Requesting Changes

You have the right to request access to, correction of, or deletion of your data. Submit your request via live chat or the in-account help section and we will respond within a reasonable period.

REACH OUR TEAM

How to Contact Us About Your Data

If you want to review, correct, or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat on the site, by email, or through the in-account help section. Data requests are treated separately from general account queries and are handled with a dedicated process.

Team online

Live Chat

Start a chat session from any page on wild33. Identify your request as a data or privacy matter and our team will route it to the right handler.

Email Support

Send your data request to our support email address found in the account help section. Include your registered account name so we can locate your record quickly.

In-Account Help

Log in, go to the Help section in your account menu, and select the privacy or data category. This keeps your request tied to your verified account automatically.

Common Questions About Your Data on wild33

These are the questions we hear most often about how your data is handled. If something is not covered here, reach out through live chat or the in-account help section.

We collect your name, email address, contact number and account credentials. Payment references from Touch 'n Go eWallet, Boost or GrabPay transactions are also logged to verify your deposits and withdrawals.

We share only what payment processors need to complete your transaction — for example, a transaction reference when you pay via DuitNow or FPX. We do not sell or pass your data to marketing companies.

Your data is retained while your account is active and for a period after closure as required for transaction records. Once the retention period ends, your personal data is removed from our systems.

Yes. Submit a data access request via live chat or the in-account Help section. Include your registered account name so we can identify your record and respond promptly.

Session cookies keep you logged in as you move between the lobby and your account wallet on mobile or browser. You can clear or block cookies via your device settings; this will require you to log in again.

Contact us immediately through live chat. We will review your account activity, flag the session in question, and walk you through securing your credentials as the first step.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.